This blog about software updates got me thinking about the challenge for business in keeping up with updates in the law. How does business keep up without being swamped and do they need to keep up?
On 25th March I posted my review of the new Ford Ecosport. The car is now on sale in New Zealand and doing well getting good reviews. The review sparked an idea to produce a new digital (but easily printable) colour magazine with a focus on a customer’s experience of products and services. So the first edition is all about the Ecosport. I am busy thinking about products and services for Editions 2 and 3. Suggestions welcome and it does not always need to be with me as the Customer, I am happy to write about other people’s experiences.
Putting the magazine together was a good reminder that the only thing that matters is the customer’s perception of their experience. It takes more than sticking up a banner saying we are all about customer experience if your customers hate you!
To view a digital copy of The Customer’s Experience, issue 1, click on the link below:
To download a copy of The Customer’s Experience, issue 1 in booklet printing format, click on the link below:
Over the last few months I have been looking at the range of practical and technological issues presented by moves into the Cloud, alongside the legal issues which arise. I have been asking the question “new legal issues or the same old problems?”
To help provide context and some answers we have created this graphic showing the evolution into the cloud and some of the structural changes in the way IT happens, so we can better identify the legal issues and then the legal solutions.
Many people learn to drive about the same time that they learn to do sex. So I think that for people beyond that age, being told that you could drive differently is as bad as being told you have failed at a key rite of passage and could do better in bed.
It was therefore with some anxiety that I rocked up to take the ecodriver course this week. http://www.ecodriver.co.nz/ecodriver/welcome.html
I am delighted to reassure you that my anxieties were unfounded. Mark Whittaker the founder of ecodriver has a skill in delivering a “saver and safer driver” message with no accompanying feelings of inadequacy.
Fuel is one of the largest expense items of owning and operating a fleet. If your company is running a fleet with a $1million annual fuel bill, a 10% saving on fuel is 100k straight to the bottom line. 10k off a $100k fuel bill is not to be sniffed at either. While traditional approaches would involve shopping around, fuel is a commodity and there is only so much you can do.
“A 10% saving is possible when your fleet drivers see how small incremental changes to the way they manage their engine makes all the difference”, “saver driving is also safer driving and we find that our ecodriving graduates enjoy the intellectual challenge of renewed focus and rigour around the way they work with their vehicle’s engine” says Mark Whittaker. “Some of our women graduates have particularly liked discovering about their engine’s performance and abilities, having missed out on that traditional father-son learning growing up.”
For me personally having completed the course, the reminders of previous forgotten lessons learned while doing defensive driving, have been great. I learnt way back about looking far ahead to anticipate better and realised this week that far ahead had slipped to something closer to the bonnet than 300-500m away. The next big one for me is to coast even more and to worry less about the impatient idiot behind who wants to race to the lights and screech to a halt. The final one I am working on is gaining more constancy with the throttle because every foot tap is a tap off our environmental future.
My current car is a 10 year old 3 litre BMW and at times I drive it like I am training for Monte Carlo. I am now watching my fuel usage monitor closely and am hoping to show that a big engine does not have to mean a big fuel spend.
What next? Well, next week I am off to Wellington (NZ) to take part in the Z Energy Ecodriver challenge day, competing against others who have also taken the ecodriver course. All the others have been practising longer than me so, just in case I report back next week having got the booby prize, I am starting to work on my feeble but credible excuses!
If you are on a Board or a manager thinking about what else you can do to keep your people safe in their work, improve your sustainability achievements and make more profit: safer and saver driving might just be the answer.
Look out for the next blog for the tale of humiliation or victory!
Accident, Accidnet, Board, Board Governance, Boards, Due diligence, Health & Safety, Health and Safety, Health and Safety Act 2014, Health and Safety reform Act 2014, Health and Safety Reform Bill, HSE, HSE Due Diligence, jennie vickers, law, LAWYERS, LEGAL, OHS, OSH, zeopard, zeopardlaw, ZeopardSocial
The new Health and Safety Reform Act 2014 which is likely to come into force on 1 April 2015, will have major implications for businesses, charities and NFPs. If your organisation relies on a Board or similar group of non executives for governance you need to understand what this means for your organisation, on top of what the Bill means for the way you keep your staff safe.
Submissions on the Health and Safety Reform Bill close on Friday 9th May. We have sent in a submission.Here it is:
Submissions can be delivered through the Parliament website Click Here https://www.parliament.nz/en-nz/ECommitteeSubmission/52ec0060-1a4d-4643-8cc0-a2ee00da718b/CreateSubmission
I am of the view that NZ has a unique opportunity to serve the world’s internet commerce by being 100% customer experience focussed and encouraging businesses from around the world to use our smart, hard working and clever people to drive their businesses while the rest of the world sleeps. More on this topic of customer experience delivery in future posts but in the meantime……..
First we need to figure out how to become 100% employee experience focused. An essential step in such an evolution is to change the way we “manage” people and introduce more trust and confidence in people’s desire to self manage, achieve and deliver. When trust replaces incompetent management the traditional work control paradigm can go out of the window.
imagine my disappointment reading the excellent article by Greg Dixon, to read the comments of Kim Campbell the CEO of the NZ Employers and Manufacturers Association. Have a read for yourself, but my conclusion from reading this piece is that the EMA’s thinking has regressed back to (or maybe never left) a Victorian mindset where staff need to be watched and will not work as they should, with no one watching.
I hope members of this “Victorian” organisation are challenging their CEO to have a more visionary mindset, before we find NZ has no employers left!
As a person who employs many part time workers who set their own hours and often work at home, I have no doubt that the vast majority of people in NZ would step up further if we transformed the working paradigm, with their help and with their needs in mind. As an example, while I am a morning person, most people on my team are not and they start work when their body clocks have woken them up and fired them ready for the day. It always amazes me why employers pay grumpy half asleep people to slope around avoiding work, when giving them a later start time would guarantee immediate focus and attention.
My challenge to you… what would happen in your organisation if you changed the way people work in February 2014?
#idiotsguide, #idiotsguidetotwitter, #instagram, #introductiontotwitter, #socialmedia, #twitter, #vine, conferences, idiots guide, introduction to instagram, introduction to twitter, introduction to vine, social media, the basics of twitter, twitter guide, twitter help
Need help getting started with Twitter? Are you attending a conference any time soon and want to know what the rest of the audience is thinking about the presentations? Twitter is awesome for conferences.
How to get started with Twitter, Tweetdeck, Vine and Instagram will help to demystify Twitter for those who have managed to avoid it this far. This presentation will guide you with step by step instructions to help you set up your own account, download the Twitter app onto your phone or tablet and start tweeting. Also included are handy tips to get you going with Tweetdeck, Vine and Instagram.
Twitter is a great way of keeping up to date with emerging trends, people you respect and breaking news. It’s also a useful tool to connect with your customers, friends and family.
Follow the link, watch the presentation and you’ll be be tweeting, vining and instagramming in no time!
#adalovelace, #ald13, #oow2013, @americascup @emiratesteamnz #oow2013, Customer Experience, http://www.computerworld.co.nz, jennie vickers, law, LAWYERS, LEGAL, oracle, Oracle OpenWorld 2012, social relationship, technology, women in technology, zeopard, zeopardlaw, ZeopardSocial
If there is a problem encouraging bright students into STEM (Science Technology Engineering Maths), there is an even bigger problem encouraging young women in.
Today marks Ada Lovelace Day which celebrates the successes of women in science, technology, engineering and maths. Ada Lovelace is often referred to as the first computer programmer, after her work on Charles Babbage’s early general-purpose computer. As we celebrate the achievements of women in STEM, there is an opportunity for a discussion around the need for more of our young people and in particular more young women to choose careers in STEM, over traditional professions such as law.
Read more about Ada Lovelace Day at http://findingada.com
accessible design, accessible housing, affordable housing, corporate social responsibility, disabled people, housing, people with disabilities, property investment trusts, Vanassa McGoldrick, Whangarei Accessible Housing Trust
Good news to see the announcement of 6000 new houses are a reality in Auckland. Big question is will there be construction of housing for people with special building needs? If not it is a wasted business opportunity.
I have been talking today to Vanassa McGoldrick Chairperson for the Whangarei Accessible Housing Trust. Vanassa pointed out that housing for disabled people can be a great investment opportunity. “Where else do you get a market where the tenants don’t want to leave. They are long-term tenants because the accessibility features provide an opportunity for independent living, they cannot obtain anywhere else. In most cases, funding is provided by the government for the rent, so you get guaranteed rent, a long-term tenant, and an untapped market. This funding opportunity is immeasurable.”
Professional property investors have for many years been attracted by student rental opportunities, maybe now is the time for professional property investment trusts to hit both the investment button and the triple bottom line, with social housing.
I personally would be attracted by an investment with solid returns and a corporate social responsibility kicker. However I am of the view that the house below is not going to cut the mustard!
#oow2013, @americascup @emiratesteamnz #oow2013, blogging, conferences, Customer Experience, CX, maroon 5, oracle, Oracle OpenWorld 2012, San Francisco, social relationship, social relationship management, SRM, technology
This is the final instalment of the Computerworld NZ article series reporting on Oracle OpenWorld. While it was a tech conference the messages are really important for businesses wondering what is coming next.